Warranty

  • The warranty does not cover damage from mishandling, misuse, physical or chemical abuse, by not following proper care and maintenance instructions, accidental damage, damage from chipping, cracking, impact damage or breaking due to customer abuse.
  • The warranty does not cover fading or natural ageing of the timber, non-structural defects in the timber, naturally occurring timber features, surface and end checking, or lack of maintenance leading to an acceleration of any of these issues.
  • The warranty does not cover corrosion originating from scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.
  • The warranty does not cover minor corrosion spots at the weld joins: These do not affect the structural integrity of the product and are a natural outcome of the material used.
  • The warranty does not cover the corrosion of steel furniture and parts, including stainless steel, as a result of direct use in harsh seafront locations or in a confined, chlorinated environment. Even stainless steel will eventually corrode.
  • The warranty does not apply to normal wear and tear or natural fading of the materials used.
  • The warranty does not apply to any variances in colour from the images as all monitors differ.
  • The warranty does not cover products that the customer decides they do not like following delivery, including to colour, fabric, timber or other opinions based on personal preference.
  • Sprung shall not be liable for, and specifically excludes, any claims caused directly or indirectly by any event or matter beyond its control, including incidental, consequential or contingent damages suffered as a result of the use of the furniture or a breach of this warranty either written or implied.
  • The warranty does not cover transportation costs for replacement parts and products or labour costs for repair. These costs may be charged at our discretion.
THE ABOVE SPRUNG WARRANTY TERMS ARE ACCEPTED BY THE CUSTOMER AND END-USER UPON ORDER AND SUPPLY.